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See Secure identity tokens for more information or to apply for a token.
FAQs
General
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Multifactor authentication (MFA) will be implemented for the University’s Mediaflux service. This means that in addition to signing in with your existing credentials, you will soon also need to authenticate via a secondary app on your mobile device to access the Mediaflux service. |
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| title | Why is Mediaflux not covered by the University of Melbourne SSO or multifactor authentication process? |
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Okta does not work for all of the different protocols offered by Mediaflux. Okta does not support MFA beyond browser-based access and is not sufficient to address the comprehensive needs of the many Mediaflux user access points and profiles. For this reason, the University is implementing MFA specifically for Mediaflux. |
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| title | Will MFA be used for web or desktop clients? |
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MFA will apply to all clients when logging in with usernames/passwords. |
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| title | Will MFA affect mounts that are already in place? |
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MFA will affect existing mounts when the mount is re-authenticated. Re-authentication typically usually happens several times a day. |
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| title | Does this change affect Unimelb service users? |
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Yes. This change is applicable to any user who logs in to the Mediaflux service using a username and password. |
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| title | What is the timeline for this change? |
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User acceptance testing of this MFA solution was completed in late May. The next step is for a 4–5-week pilot phase due to commence in early September. Full roll out is planned for Quarter 4, 2024. |
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| title | How will this change affect long-lived SMB mounts on servers or instrument PCs? |
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Production loads using SMB mounts will need to set up MFA on their Unimelb account. If you require long-lived SMB mounts then you may also need to apply for an SMB Secure Identity Token. |
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| title | I use the University's DaRIS system. WIll this change affect me? |
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We are not enabling MFA for DaRIS. |
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Any projects or users currently using the Mediaflux platform will need to use the new Mediaflux MFA once it is fully implemented in Q4 2024. If your project uses the Mediaflux platform, this change will apply. If you'd like to automatically upload large amounts of data via SFTP, SMB or HTTPS you can apply for a Secure Identity Token. |
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| title | Is it possible to opt out of this MFA for certain projects/ initiatives. If so, what is the process. |
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When fully deployed, all users Mediaflux Users (both internal and external to the university) will be required to use MFA when logging in with a username and password. If you have a workload that requires it, you can apply for a Secure Identity Token. This will bypass MFA. |
Enrolment
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| title | What if I don't have a smartphone? |
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An Android or Apple smartphone is required to use MFA with Mediaflux. If you do not have a smartphone please contact Research Computing Services for assistance. |
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| title | What are the minimum requirements for downloading Mediaflux Pocket to my smartphone? |
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iOS 13.4 or later Android 6.0 or later
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| title | When and how often will I be prompted by Mediaflux Pocket for MFA? |
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You will be prompted for MFA the first time you log in from each computer (based on its IP address) within a 24 hour period. Subsequent logins from the same computer, even if they are via a different protocol, will not send a push notification. If you receive a notification for activity that you don’t recognise, you should contact Research Computing Services immediately. |
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