...
Auto-shelving is when the system shelves an instance because it has not been logged into (via FastX, SSH or Microsoft Remote Desktop) for a long time. We set the Portal to auto-shelve instances when they've been idle for 120 90 consecutive days, but we'll always give you plenty of warning:
...
After 45 inactive days
notifications are sent to your email and your 'Notifications' page in RCP
inactivity prompts/auto-shelving warnings are displayed on your Home page in RCPafter 90
After 75 inactive days
reminder notifications are sent to your email and your 'Notifications' page in RCPafter 120
After 90 inactive days
the instance is auto-shelved and a confirmation is sent to your email and your 'Notifications' page in RCP
To stop a warned auto-shelving just log into your instance via your usual remote desktop application, or find the instance on your RCP Home page and click on its 'Yes, Im still using this' button.
...
Start from your Home page (and make sure you're in the relevant Activity view to see the particular instance that you want to manage).
Locate the tile relating to the instance.
On the tile, press the 'Options' button (the one to the right of the 'Open' button) to go to the Options page.
On the Options page, click either the ‘Shelve’ or ‘Unshelve’ buttons depending on your need.