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This issue seems to either be intermittent or only affect some users' phones.

Workaround

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titleSteps to work around the issue

You can enrol manually from within the Mediaflux Pocket app.

  • Open the Mediaflux Pocket app on your phone

  • Tap the red (plus) button in the bottom-right

  • Tap the “ENROL MANUALLY” link at the bottom of the screen and enter the details:

    • host: https://mediaflux.researchsoftware.unimelb.edu.au

    • domain: unimelb or student

    • username: <your university username>

    • password: <your university password>

  • Tap the REGISTER button

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Multi-Factor Authentication Required
A notification has been sent to the enrolled device -
Please verify on your device to continue.

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Expand
titleSteps to work around the issue

You can unenrol from within the Mediaflux Pocket app.

  • Open the Mediaflux Pocket app on your phone

  • Tap on the account you wish to unenrol from MFA

  • Tap the unenrol button, then the red unenrol button

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If your iPhone is locked when you try to connect with MFA for the first time in a 24 hour period, a push notification is sent to your phone. When you unlock your phone and tap on the notification, the Mediaflux Pocket app opens, but the verification status is listed as “No Response” and cannot be accepted.Workaround

Expand
titleSteps to work around the issue

  • Close the app or cancel the connection attempt to Mediaflux

  • Unlock your phone and open the Mediaflux Pocket app

  • Retry connecting to Mediaflux

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