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The initial Mediaflux MFA pilot program meeting was recorded and is available below for those who were unable to attend.
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Known issues
MFA with Mediaflux is a new feature that is currently under development. As such there are some known issues that we are tracking with the software vendor (Arcitecta). Pending a resolution of these issues, here are some workarounds.
“Session Expired” when enrolling for MFA
When attempting to enrol at the MFA portal, you always see the error message:
Mediaflux Pocket: Enrollment failed
Session expired. Please re-login and try again
This issue seems to either be intermittent or only affect some users' phones.
Workaround
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You can enrol manually from within the Mediaflux Pocket app.
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When enrolled for MFA, unable to log in to MFA portal
If you are currently enrolled for MFA and have logged in to Mediaflux recently (within the last 24 hours), you will not be able to log in to the MFA registration portal. This means that you can’t use the portal to unenrol from MFA. The message shown by the portal is:
Multi-Factor Authentication Required
A notification has been sent to the enrolled device -
Please verify on your device to continue.
Workaround
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You can unenrol from within the Mediaflux Pocket app.
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If iPhone is locked, actioned push notifications show "No Response" error
If your iPhone is locked when you try to connect with MFA for the first time in a 24 hour period, a push notification is sent to your phone. When you unlock your phone and tap on the notification, the Mediaflux Pocket app opens, but the verification status is listed as “No Response” and cannot be accepted.
Workaround
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General
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