...
MFA with Mediaflux is a new feature that is currently under active development. As such there are some known issues that we are tracking with the software vendor (Arcitecta). Pending a resolution of these issues, here are some workarounds.
“Session Expired” when enrolling for MFA
When attempting to enrol using the QR code at the MFA registration portal, you always see the error message:
...
This issue seems to either be intermittent or only affect some users' phones.
Workaround
| Expand | ||
|---|---|---|
| ||
You can enrol manually from within the Mediaflux Pocket app.
|
button in the bottom-right...
Multi-Factor Authentication Required
A notification has been sent to the enrolled device -
Please verify on your device to continue.
Workaround
| Expand | ||
|---|---|---|
| ||
You can unenrol from within the Mediaflux Pocket app.
|
...
If your iPhone is locked when you try to connect with MFA for the first time in a 24 hour period, a push notification is sent to your phone. When you unlock your phone and tap on the notification, the Mediaflux Pocket app opens, but the verification status is listed as “No Response” and cannot be accepted.Workaround
| Expand | ||
|---|---|---|
| ||
|
...